Frequently Asked Questions
Your guide to premium ethnic wear and seamless shopping.
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International shipping timelines vary by destination, usually ranging from 7-12 business days.
How should I care for my Silai Karhai embroidered garments?
To preserve the intricate handwork and fabric quality, we recommend dry cleaning only. Avoid direct sunlight when drying and iron on the reverse side using a low heat setting.
Do you offer customization or made-to-measure services?
Yes, we offer custom stitching services for our unstitched collections. You can provide your measurements through our size guide portal during the checkout process.
What is your return and exchange policy?
Items can be exchanged within 7 days of delivery if they are unused, have all tags attached, and are in original packaging. Please note that customized or sale items are not eligible for return.
Which payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as all major Credit/Debit cards (Visa, Mastercard) and bank transfers for both local and international customers.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our carrier's website to monitor your shipment's progress.